User surveys
Userssurveyed on challenges
Ask the users
We surveyed users and engaged experts to understand challenges and ideal improvements.
Case Study · Voice of the Customer
Hotter, better pipe fusion machines.
A large plastic piping manufacturer wanted to improve the fusion equipment it builds and find heating elements that reach higher temperatures. We surveyed users, consulted experts and searched patents, papers and suppliers.
The Client
The client is a large company that designs, manufactures and distributes plastic piping systems for industrial use. It wanted to improve its heat fusion machines and find heating elements that run hotter.
The Challenge
Users want more.
Find the fixes.
Prescouter was asked to identify ways to improve the heat fusion equipment the client manufactures and to find heating elements capable of reaching higher temperatures.
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Users
Top challenges
What users struggle with today.
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Rivals
Competitor moves
How others address the same gaps.
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Heat
Hotter elements
Parts that reach higher temperatures.
Our Approach
Hearing from users, then searching for better heaters.
Patent review
IPpatents and papers analyzed
Search the science
We analyzed patents, research papers and company profiles for high temperature heating elements.
Supplier scan
Hotterheating element options
Find the suppliers
We recommended heating element suppliers able to meet the ideal heat profile specified.
The Outcome
A clear path to better fusion equipment.
Prescouter presented the top equipment challenges from the user’s point of view, how competitors are addressing them, and recommendations to improve the equipment. It also recommended heating element suppliers capable of reaching the client’s specified heat profile.
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Challenges
Top user pain points
Seen through the customer’s eyes.
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Competition
Competitor responses
How rivals tackle the same issues.
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Suppliers
Heating element sources
Able to meet the ideal heat profile.
The best product upgrades start with the people who use the equipment. Pair their feedback with a supplier search and change moves faster.
Let’s Talk
What would your users change first?
Hear from your users, study the competition and source the parts that close the gap. Wherever you’re starting from, we’ll help you get there.
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