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CHANGE MANAGEMENT

New tools change how teams work.
We help them make the shift.

Prescouter’s change management consulting combines peer research, practitioner experience and employee input – helping your team test tools against daily work, address resistance early and connect phased adoption to business goals.

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The world's top companies work with PreScouter
BHP
Anglo American
Baker Hughes
Lhoist
Chevron
European Commission
Hydro
SLB
BHP
Anglo American
Baker Hughes
Lhoist
Chevron
European Commission
Hydro
SLB
BHP
Anglo American
Baker Hughes
Lhoist
Chevron
European Commission
Hydro
SLB
BHP
Anglo American
Baker Hughes
Lhoist
Chevron
European Commission
Hydro
SLB

The World's Top Companies Work With PreScouter

Baker Hughes

Lhoist

Chevron

European Commission

Hydro

SLB

Ørsted

BHP

Anglo American

Baker Hughes

Lhoist

Chevron

European Commission

Hydro

SLB

Ørsted

BHP

Anglo American

Baker Hughes

Lhoist

Chevron

European Commission

Hydro

SLB

Ørsted

BHP

Anglo American

Proven Outcomes

Change management in action.

See how research, employee input and technical checks helped companies plan AI adoption, select enterprise software, improve engineering workflows and prepare technologies for deployment.

Global Research-Based Biopharma Company

Giving Generative AI Adoption a Practical Plan

The Challenge

A global research-based biopharma company wanted to introduce generative AI while addressing staff acceptance and training needs, with a clear connection between the adoption program and its business goals.

The Solution

Prescouter reviewed 200+ publications and case studies, conducted 12 expert interviews and ran 3 workshops with 15 employees, delivering a phased roadmap that connected leadership, training and communication steps to the company's business goals.

Car Care Products Manufacturer

Testing ERP Options Against Existing Work

The Challenge

A car care products manufacturer needed to replace an ERP system used for 20+ years, understand requirements across departments and assess how candidate vendors would fit its connected systems.

The Solution

Prescouter interviewed 15+ stakeholders, mapped 15+ connected systems and evaluated 5 vendors against requirements, giving the steering committee and executive leadership a recommended vendor shortlist they could agree on for the ERP replacement.

International Biopharma Company

Connecting Workflow Evidence to Technology Choices

The Challenge

An international biopharma company needed to identify bottlenecks in user workflows and determine which process mining, task mining and digital adoption tools could help reveal and address those problems.

The Solution

Prescouter interviewed 15 experts and assessed providers, recommending 2 vendors and combined process mining, task mining and digital adoption tools, with first data expected in 3 months and full implementation planned within the year.

VIP and Special Mission Aircraft Interiors Provider

Reworking Engineering Processes Behind Late Programs

The Challenge

A provider of VIP and special mission aircraft interiors faced programs running over schedule and needed evidence on how its engineering workflows compared with practices elsewhere in aerospace.

The Solution

Prescouter interviewed 8 client engineers and 15 aerospace experts to benchmark 3 engineering workflows, covering 3D modelling, structural substantiation and requirements management, then delivered targeted process changes and a roadmap to support on-time programs.

Major Upstream Energy Company

Turning Technology Trials Into Repeatable Deployment

The Challenge

A major upstream energy company wanted to move promising technologies into repeatable enterprise deployment and needed evidence to guide stage-gate decisions, funding across horizons and the valuation of opportunities.

The Solution

Prescouter benchmarked 12 companies across oil and gas, mining, steel and technology and interviewed 6 practitioners, delivering a strategy toolkit covering stage-gate governance, funding balance across horizons and valuation for enterprise technology deployment decisions.

defined

A launch puts change in motion.
Adoption makes change part of the work.

Change management helps people adopt new tools and ways of working by addressing what changes in their tasks, decisions and responsibilities. Prescouter’s change management consulting starts with peer research, experienced practitioners and the employees affected. We test requirements against workflows and connected systems, then build a phased roadmap covering leadership, communication and training. After launch, we measure use and business results to identify where the plan needs adjustment.

The Prescouter Difference

Why choose Prescouter for change management?

Frameworks give you structure, communication plans give you messages and training programs give you instruction. We add peer evidence, practitioner experience and checks against daily work and bring it together in one adoption plan built around business goals.

Area of Focus
Typical Change Program
The Prescouter Approach Recommended
Starting Point
Typical Change Program Begin with a chosen solution and prepare people for rollout.
The Prescouter Approach Begin with the business problem, research current work and test what must change before deciding how to prepare people for rollout.
Evidence Base
Typical Change Program Use established frameworks and internal assumptions to guide the program.
The Prescouter Approach Research peer deployments and interview practitioners who led similar changes to identify useful lessons, necessary conditions and likely failure points.
User Input
Typical Change Program Gather employee feedback through scheduled communications and training evaluations.
The Prescouter Approach Interview affected employees and run workshops or surveys before rollout to surface resistance, task requirements and gaps between intended and actual use.
Tool Fit
Typical Change Program Prepare employees to use the selected tool through standard training.
The Prescouter Approach Evaluate vendors against actual workflows, connected systems and user requirements so the adoption plan reflects what the technology can support.
Rollout Plan
Typical Change Program Organize communications and training around the planned launch date.
The Prescouter Approach Build a phased roadmap that connects leadership decisions, communication and training to business goals, with clear responsibilities and criteria for progression.
Measuring Adoption
Typical Change Program Track training attendance, communication reach and initial login activity.
The Prescouter Approach Track meaningful use, task completion and business outcomes after launch, then adjust support, workflows or rollout timing where evidence shows a gap.
Why It Matters

Why invest in change that lasts

Companies invest in tools and process improvements to reduce costs, improve products and make better decisions, but those returns depend on people being able and willing to use them in everyday work.

Protect Investment Value

A purchased platform creates little value if teams avoid using it or duplicate work elsewhere. Testing requirements before rollout helps reveal where cost, integration needs or unsuitable workflows could prevent the expected return on investment.

Surface Resistance Early

Employee concerns can reveal workload pressures, unclear responsibilities or tasks a new tool cannot support. Hearing those concerns before launch gives leaders time to address real requirements and explain decisions before objections become stalled adoption.

Reduce Operational Disruption

New systems can affect handoffs, reporting and decisions across departments. A phased plan helps teams prepare connected processes, assign responsibility and sequence training so essential work can continue while employees learn what their roles now require.

Make Progress Measurable

Launch dates and training attendance do not show whether work has improved. Clear adoption measures connect tool use and process compliance to business goals, giving leaders evidence for decisions about support, further investment and rollout timing.

Our Services

Every change, grounded in work.

Readiness and Current State

Start with actual work. We research current processes, peer experiences and employee readiness to identify capability gaps, dependencies and reasons people may resist before your team commits to a rollout plan.

Adoption Roadmaps and Playbooks

Give each phase a purpose. We turn research into adoption roadmaps and practical playbooks that connect leadership responsibilities, communication and training to business goals, with clear decisions before each rollout stage.

Adoption Metrics and Scoring

Define progress before launch. We establish adoption measures and scoring criteria around meaningful use, task completion and business outcomes so teams can assess readiness, compare progress and identify where support is needed.

Vendor and Tool Evaluation

Check fit before commitment. We evaluate vendors and tools against user requirements, existing workflows and connected systems, giving your team evidence to compare options and identify conditions that could complicate adoption.

User Interviews and Workshops

Hear from the people affected. We conduct stakeholder and user interviews, workshops and surveys to understand daily requirements, test proposed changes and surface concerns that leadership needs to address before rollout begins.

Tracking and Course Correction

Keep learning after launch. We review adoption measures, user feedback and operating results to identify where use falls short, then recommend changes to support, training, workflows or the pace of further deployment.

How It Works

Our change management process.

Four focused stages take you from an untested change proposal to a phased adoption plan, with evidence to guide rollout decisions and adjustments after launch.

Understand Current Work

We define the business goal, map affected workflows and connected systems, and hear from employees to establish requirements, constraints and reasons the proposed change may face resistance.

Test With Evidence

We research peer deployments, interview practitioners and assess tool fit, then compare that evidence with employee requirements to identify what your adoption plan needs to address.

Plan Phased Adoption

We work with leadership to set rollout phases, responsibilities and success measures, with communication, training and support steps linked to the business goal and employee requirements.

Measure and Adjust

We track meaningful use and operating results after launch, gather user feedback and recommend adjustments to the plan as teams encounter practical barriers in daily work.

Plan Your Change Program →
Behind the Analysis

A rollout rests on assumptions.
We put them to the test.

Our technology change management work connects lessons from previous deployments with employee experience, technical requirements and adoption results, giving your team evidence to decide what to introduce, when and how.

Adoption Evidence Sources

What it adds:
What We Avoid

Four ways technology rollouts go wrong.And what we do instead.

0/4 Solutions revealed
Industries We Serve

Different operations.
Adoption must fit the work.

From regulated care to heavy industry, new tools and processes must suit the people using them. Our research helps teams understand requirements, compare options and plan the work ahead.

Life Sciences

Healthcare & Life Sciences

Healthcare teams need digital tools that support clinical work, earn user confidence and justify adoption through clear requirements and patient care value.

Recent engagement

For a leading ostomy care manufacturer, 4 Intelligence Briefs valued a digital wound assessment app, defined 3 must-have features and identified the top 3 startup partners.

Medical Technology

Medical Devices

Medical device adoption depends on users understanding instructions, handling products correctly and fitting new tasks into established hospital routines.

Recent engagement

For a device maker, double-blind interviews with 2 hospital staff groups, operating room and sterile processing teams, covered 4 scenarios, recommending better education and clearer instructions for use.

Mobility

Automotive

Automotive teams need new KPIs and processes to become part of operating decisions, with clear ownership and practical steps for implementation.

Recent engagement

An automotive components supplier received 5 Intelligence Briefs and input from 8 experts across 4 industries to embed sustainability KPIs in operational processes within 3 months.

Energy

Oil & Gas

Oil and gas teams need connected project tools that support operating requirements, justify expenditure and give employees workable processes across project stages.

Recent engagement

For an oil and gas client, 7 Intelligence Briefs supplied cost models, return on investment calculations and a custom platform roadmap for managing construction projects throughout.

Energy Transition

Energy & Utilities

Energy and utility teams need evidence that new technologies suit industrial tasks, with shared requirements that help departments assess and prepare for adoption.

Recent engagement

For a global energy company, research profiled 20 industrial AI technologies across 4 categories and recommended 5, with the report shared across the organization.

Resources

Mining & Metals

Mining and metals organizations need repeatable ways to evaluate ideas, assign decisions and help employees make innovation part of established operating routines.

Recent engagement

For a global miner, profiles of 15 companies informed 3 Intelligence Briefs and a five-part roadmap method to help build an innovation culture.

Resources & Energy

Natural Resources

Natural resource operations need new fleet technologies to support safety and maintenance decisions, with deployment plans grounded in operating conditions and practical requirements.

Recent engagement

About 50 technologies across 4 Intelligence Briefs informed an underground electric mining fleet safety shortlist, then a deployment roadmap for fire suppression, condition monitoring and predictive analytics.

Asset Management

Industrial Operations

Industrial teams need monitoring tools that support maintenance decisions and fit existing assets, with a business case that explains the value of rollout.

Recent engagement

Prescouter profiled 18 asset condition monitoring technologies and interviewed 9 experts for a North American mining company, which commissioned further work on the rollout business case.

HVAC & Buildings

Building Technologies

Building technology teams need development processes that help engineering groups coordinate decisions, assess cycle times and adopt changes without losing necessary technical rigor.

Recent engagement

For a global HVAC leader, interviews with 11 experts supported benchmarking of new product development cycle times against competitors and companies in other industries.

Process Industries

Industrial Automation

Industrial automation teams need to understand where AI can support process control before changing technical responsibilities, development practices or operating procedures.

Recent engagement

For a global automation company, analysis of 31 academic papers and AI patents from the client and 4 competitors examined AI's entry into process control.

See our work

The numbers behind informed adoption decisions.

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Enterprise Clients

Global 1000 companies
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Global Experts

Industry expert network
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Tools Supported

Through Evaluation and Adoption
0 %

Client Retention

Year over year
0 mo

Months Earlier

Than the competition
0 %

Confidential

NDA protected
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Client Praise

Client Experience
In our clients' own words.

Hear how clients describe working with Prescouter to test assumptions, understand technical requirements and turn research into decisions their teams can explain to leadership and act on.

“They provided reports with an appropriate amount of detail to explain the technology to someone unfamiliar with it.”
Kendall Sampson-Kitzul Applied Process Technology Engineer Mosaic
“Very well structured and comprehensible meetings and documentation.”
Peter Barth Global Product Manager Jointing Solutions Georg Fischer
“Open to feedback and came back with client-focused solutions.”
Sameer Upadhyaya VP Engineering Edwards
“They did a great job walking through the highlights of the report — respectful and receptive to questions.”
David Grissom Senior Director Global Customer Experience and Commercial Analytics Taconic
“Great quality of work shown from day 1. Deep understanding of our needs and consistently delivering results, sometimes exceeding our expectations.”
Romain Aubris New Product Planning & Market Insight Program Lead Sanofi
“They take time to understand the problem and ask all the right questions to ensure the research is done right first time.”
Dave Coultas Carbon Capture Principal Scientist Infineum
“The Prescouter team was a pleasure to work with and effectively communicated useful insights from our customers.”
Julia Brown Strategic Marketing Manager Phothera
“Any time we need unbiased perspective on the subject, Prescouter delivers consistent superior quality intel on our tight timelines.”
Vlad Zaitsev Director of Strategic Insights & Analytics Abbott
“Prescouter was able to compile and analyze a large amount of information related to our project and present it in an organized fashion.”
Luis Figueroa Research and Development Engineer Flowserve
“To have Prescouter on our team is like having an infinite number of experts in every imaginable area of research.”
Inna Maltseva Senior Principal Scientist, R&D CooperVision
“They’ve been a tremendous partner.”
Christi Putman Senior Director Research and Development Procter and Gamble
“For the project we asked for, I do not think a more seasoned consultant would have done a better job. They delivered.”
Keith Wilcoxen Head of Strategic Partnerships, R&D Tesaro

Common Inquiries

Frequently asked questions.

Change management is the work of helping people adopt new tools, processes and responsibilities so a business can achieve its intended results. That means understanding how everyday tasks will change, hearing employee concerns and preparing leadership, communication and training. Prescouter adds research from peer companies, interviews with experienced practitioners and checks against actual workflows to build an adoption plan grounded in evidence.

A change management consultant helps a company understand what adoption requires, plan the rollout and assess whether people are using the change as intended. Prescouter researches comparable deployments, interviews employees and practitioners, and checks tools against workflows and connected systems. We then develop a phased roadmap with responsibilities, communication, training and measures that connect adoption to the company’s business goals.

New technology delivers value only when people can use it within the work they actually do. A tool may meet a technical specification yet create extra steps, unclear responsibilities or problems with connected systems. Change management for technology implementation helps teams identify those conditions early, prepare employees and sequence rollout around practical requirements, then check whether use contributes to the intended business results.

The main steps are understanding current work, testing assumptions with evidence, planning phased adoption and measuring results after launch. Prescouter starts by defining the business goal and hearing from affected employees. We then research comparable changes, assess technical fit and build leadership, training and communication steps into a roadmap. Post-launch measures and user feedback inform changes to support, processes or rollout timing.

Prescouter measures technology adoption through evidence of meaningful use, task completion and the business results the change is intended to support. We agree measures before rollout so training attendance or login counts do not become the only definition of success. After launch, we review operating results and employee feedback to understand where adoption is progressing, where work remains difficult and what needs adjustment.

Bring in change management consulting before committing to a major tool or process rollout, while employee requirements and evidence can still inform decisions. That is especially useful when several departments or connected systems are affected, leadership needs a defensible business case or employees have concerns about the proposed change. Prescouter can also help after launch when use is low or expected results have not materialized.

Organizational change management consulting addresses the conditions that help people adopt a change, while training develops the knowledge and practice needed for particular tasks. Training can explain how software works, but cannot resolve poor workflow fit, unclear responsibilities or competing priorities by itself. Prescouter considers those conditions alongside communication, leadership and adoption measures, then includes training within a phased plan tied to business goals.

Let's Talk

Tell us what is changing. Make adoption workable.

No sales pitch. Just a focused 30-minute call about your planned change, the people affected and the evidence needed to decide how rollout should proceed.

Our Quick Onboarding Pathway

01

Pick a time that works

We’ll send a calendar invite with flexible options across time zones.

02

Quick discovery call

30 minutes to discuss current workflows, employee requirements and business goals, then identify where research could help your team plan adoption.

03

Custom proposal

Within 48 hours, you’ll receive a clear scope, proposed research activities and deliverables to support your team’s adoption decisions.

Let’s plan your rollout

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