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Case Study · Technology Assessment
Streamlining workflows with process and task mining.
An international biopharmaceutical leader wanted to find where its user workflows were slowing down, using process and task mining tools it could put in place in the near term. We assessed the tools and providers, and showed the client how they could work together.
The Client
The client is an international biopharmaceutical leader with a growing number of data sources and streams. It wanted to learn where the bottlenecks in its user workflows were, using process and task mining technologies it could implement within the next 2 to 3 years.
The Challenge
Find the bottlenecks.
Pick the right tools.
Prescouter was asked to map innovations in process mining, task mining and digital adoption platforms, show which mix of tools would fit, and explain implementation steps and timelines.
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Process mining
System-level workflows
How work moves through enterprise systems.
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Task mining
User-level activity
What people actually do on their desktops.
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Adoption
Digital adoption platforms
Tools that guide users and support training.
Our Approach
Vetting providers through research and expert interviews.
Expert interviews
15subject matter experts
Learn what it takes
Experts covered capabilities, implementation time and sequence, data security and resources needed.
Vendor vetting
2vendors highlighted
Narrow the field
Further vetting against the client’s needs produced 2 vendors to approach.
The Outcome
Three tools that work better together.
Prescouter found that task mining, process mining and a digital adoption tool could work together to find bottlenecks, optimize workflows and support training. A combined solution could produce initial data in 3 months and reach full implementation within the year, and 2 vendors were highlighted for the client to approach.
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Approach
A joined-up solution
Process mining, task mining and digital adoption working together.
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Timeline
Data in 3 months
Full implementation within the year.
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Vendors
Two to approach
The providers that best fit the client’s needs.
Process mining shows where work gets stuck. Task mining shows why. Using both points to fixes that actually stick.
Let’s Talk
Where is work slowing down in your organization?
Assess workflow and automation tools, implementation timelines and vendors before you commit. Wherever you’re starting from, we’ll help you get there.
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